FAQ
Ordering
Can I order books for my whole group or church?
Yes. Most of our orders are churches buying for a group. Add the quantity you need to the cart and you're set. There's no separate bulk order form.
Is there a discount for larger orders?
Yes. Discounts are based on your order total and apply automatically. You'll see the price adjust in your cart as you add items. Nothing to request or apply for.
Do you have a minimum order?
No. Order one copy or a hundred.
Which book do we start with?
Start wherever you see the biggest need. Level 1 (Transforming Mutual Care) grounds a group in the "one another" passages of Scripture so members can care for each other; Level 2 (Transforming Small Group Leadership) equips those members to lead a group well; Level 3 (Transforming Leader Coaching) develops coaches who support and multiply leaders.
Can we see a sample before ordering for a whole group?
Yes. Our Conference Bundle includes one copy each of T1 Transforming Mutual Care, T2 Transforming Small Group Leadership, and T3 Transforming Leader Coaching.
Why do some materials say Freedom Groups and others say Freedom Embraced?
We're in the middle of a name change. Freedom Embraced is the new name. Older printings still carry Freedom Groups. The content is the same.
Shipping
How long will my order take?
Orders ship within 2 business days. Once shipped, most orders arrive in 2 to 5 business days depending on your location.
What carrier do you use?
Most orders ship via UPS.
How do I track my order?
You'll get a tracking number by email as soon as your order ships.
Can I pay to have shipping expedited?
Yes. Email info@soulcareconsulting.org to inquire about this possibility before placing your order.
Do you ship outside the US?
Check out our International Purchases portion of the store to learn about our options.
Payment and tax
What payment methods do you accept?
Credit and debit cards.
Why was I charged sales tax?
We don't charge sales tax on any order. If tax shows up on yours, let us know and we'll refund it.
Our church is tax exempt. Do we need to send you our exemption certificate?
No. We don't charge sales tax on any order, so there's nothing to file with us.
Video subscriptions
Who is a video subscription for?
The subscription is held by your church and used for group viewing. You may play the videos for your whole church or a small group. Please don't share your login with individuals. If someone needs to watch on their own, see below.
Someone in our group missed a session. Can they watch on their own?
Yes. Contact us and we'll set up a temporary code you can pass along. Codes usually expire after a few weeks, and we can extend that on request.
Does every person in our group need their own subscription?
No. One subscription covers your group.
Do we still need workbooks if we have the videos?
Yes. The videos are designed to teach through the workbooks.
How do I cancel or change our subscription?
Log in to your account at soulcareconsulting.org. You can update or cancel there.
What happens if our card is declined?
The system will try your card again. You can update your payment method anytime in your account.
Problems and questions
Can I return an order?
We don't normally take returns, but tell us what happened and we'll do our best to work it out.
My order arrived damaged or something is missing.
Let us know and we'll make it right.
I need to change or cancel an order I just placed.
Contact us right away. Orders go to our printer quickly, so the sooner you reach us the more likely we can catch it.
Who do I contact?
Reach out to us at info@soulcareconsulting.org.